--- title: How to create a diagnostic package? description: To create a diagnostic package, follow the instructions below. --- [Skip to content](https://knowledgebase.grenton.com/en/how-to-create-a-diagnostic-package#main-content) - [English](https://knowledgebase.grenton.com/en/how-to-create-a-diagnostic-package) - [Polski](https://knowledgebase.grenton.com/pl/jak-utworzyć-paczkę-diagnostyczną) English Show submenu for translations [New ticket](https://knowledgebase.grenton.com/en/kb-tickets/new?hsLang=en) [Customer portal](https://knowledgebase.grenton.com/wsparcie?hsLang=en) ![Logo\_Grenton\_Main\_2020\_RGB\_v1.0-1.png\]](https://knowledgebase.grenton.com/hs-fs/hubfs/Logo_Grenton_Main_2020_RGB_v1.0-1.png?width=200&height=94&name=Logo_Grenton_Main_2020_RGB_v1.0-1.png) Open main navigation Close main navigation - - [English](https://knowledgebase.grenton.com/en/how-to-create-a-diagnostic-package) - [Polski](https://knowledgebase.grenton.com/pl/jak-utworzyć-paczkę-diagnostyczną) English Show submenu for translations - [New ticket](https://knowledgebase.grenton.com/en/kb-tickets/new) - [Customer portal](https://knowledgebase.grenton.com/wsparcie) - [Trainings](https://www.grenton.com/cooperation/trainings.html) [Trainings](https://www.grenton.com/cooperation/trainings.html) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://knowledgebase.grenton.com/en?hsLang=en) 2. [FAQ](https://knowledgebase.grenton.com/en/faq?hsLang=en) 3. [FAQ](https://knowledgebase.grenton.com/en/faq?hsLang=en#faq) # How to create a diagnostic package? In order to support the activities of the Technical Support Branch, while creating the declaration, please attach the diagnostic package of the project which is the topic of the report. To create a diagnostic package, follow the instructions below. **ATTENTION! In order to download a full diagnostic pack, the computer must be constantly connected to the central unit!** 1\. Launch the software for creating logic - Object Manager 2\. Open the project, which the report concerns 3\. After opening the project, click *"Tools"* on the toolbar ![](https://knowledgebase.grenton.com/hubfs/Knowledge%20Base%20Import/s3.amazonaws.comcdn.freshdesk.comdatahelpdeskattachmentsproduction35019495686originalHwbL4bESoUqrJXssp34yopGBGB3InilZgQ-3.png) 4\. From the drop-down list choose *"Debugging CLU"* position ![](https://knowledgebase.grenton.com/hubfs/Knowledge%20Base%20Import/s3.amazonaws.comcdn.freshdesk.comdatahelpdeskattachmentsproduction35019495695originalJzHDgPQDgQ4HXlQsf02HHks59V1Sae-suw-3.png) 5\. In the newly opened window click *"Save the file"* and select the localization were the file will be created ![](https://knowledgebase.grenton.com/hubfs/Knowledge%20Base%20Import/s3.amazonaws.comcdn.freshdesk.comdatahelpdeskattachmentsproduction35019495703originalTsC1kSyBYzGa_V0S4CB6Avnj-OU5XhFm_w-3.png) The name of the created file is by default:  *project\_name\_diagnosticPack* But it may be changed.![](https://knowledgebase.grenton.com/hubfs/Knowledge%20Base%20Import/s3.amazonaws.comcdn.freshdesk.comdatahelpdeskattachmentsproduction35019496069originalfbwaOgsNyNwMw064k8NOKCFTBKQ2Hi-FyA-3.png) 6\. There will appear a window for creating a diagnostic pack![](https://knowledgebase.grenton.com/hubfs/Knowledge%20Base%20Import/s3.amazonaws.comcdn.freshdesk.comdatahelpdeskattachmentsproduction35019495992originalO_0Fsgo64wKfslkhXrgPNuBOS7BMYu6EVg-3.png) After its disappearance, the diagnostic pack will be created in the localization given in point 5. **ATTENTION! There may appear the information about lost connection with CLU and the failure with creating diagnostic pack. This means that the Object Manager does not have the connection with the central unit and downloaded diagnostic pack may be incomplete. Make sure that the connection is right and perform the procedure again.** ![](https://knowledgebase.grenton.com/hubfs/Knowledge%20Base%20Import/support.grenton.plensupportsolutionsarticles35000046256-how-to-create-a-diagnostic-package-hit-1.gif) - [Installation guidelines](https://knowledgebase.grenton.com/en/installation-guidelines?hsLang=en#main-content) - [How to Prepare Electrical Installation](https://knowledgebase.grenton.com/en/installation-guidelines?hsLang=en#how-to-prepare-electrical-installation) - [Reference devices](https://knowledgebase.grenton.com/en/reference-devices?hsLang=en#main-content) - [Integrated Device](https://knowledgebase.grenton.com/en/reference-devices?hsLang=en#integrated-device) - [Most Common Mistakes](https://knowledgebase.grenton.com/en/most-common-mistakes?hsLang=en) - [Electrical Installation](https://knowledgebase.grenton.com/en/electrical-installation?hsLang=en) - [Manuals](https://knowledgebase.grenton.com/en/manuals?hsLang=en#main-content) - [Gate Modbus](https://knowledgebase.grenton.com/en/manuals?hsLang=en#gate-modbus) - [Training](https://knowledgebase.grenton.com/en/manuals?hsLang=en#training) - [SW Applications](https://knowledgebase.grenton.com/en/manuals?hsLang=en#sw-applications) - [Gate HTTP](https://knowledgebase.grenton.com/en/manuals?hsLang=en#gate-http) - [Smart Panel](https://knowledgebase.grenton.com/en/manuals?hsLang=en#smart-panel) - [Configuration](https://knowledgebase.grenton.com/en/manuals?hsLang=en#configuration) - [myGrenton interfaces](https://knowledgebase.grenton.com/en/manuals?hsLang=en#mygrenton-interfaces) - [Virtual Objects](https://knowledgebase.grenton.com/en/manuals?hsLang=en#virtual-objects) - [Gate Alarm](https://knowledgebase.grenton.com/en/manuals?hsLang=en#gate-alarm) - [Intercom](https://knowledgebase.grenton.com/en/intercom?hsLang=en) - [FAQ](https://knowledgebase.grenton.com/en/faq?hsLang=en#main-content) - [FAQ](https://knowledgebase.grenton.com/en/faq?hsLang=en#faq) - [About Grenton](https://knowledgebase.grenton.com/en/faq?hsLang=en#about-grenton) - [Price list and documents](https://knowledgebase.grenton.com/en/price-list-and-documents?hsLang=en) [![Grenton logo](https://knowledgebase.grenton.com/hs-fs/hubfs/Logo_Grenton_variants_BIG_2020_plus_RGB_v0.2-02.png?width=400&height=100&name=Logo_Grenton_variants_BIG_2020_plus_RGB_v0.2-02.png "Grenton logo")](http://grenton.com) Copyright © 2026, Grenton Sp.z o.o.